USPS 2006 - Benjamin Franklin doubtless would be proud By Marion Edwyn Harrison As historians, people fascinated with centennials and many others celebrate the 300th birthday of that unique statesman and scientist of Colonial American history, Benjamin Franklin, how many of us associate him with the founding of our postal service? He was, after all, functionally if not officially, the first (in 1753) "Postmaster General" in Colonial America and among those responsible for the language (if maybe not the peculiar punctuation) of the Constitution, Article I, § 8: "The Congress shall have Power . . . To establish Post Offices and post Roads . . ." Probably many of us are diverted from the significance, value and efficiency of the United States Postal Service ("USPS"), as the Post Office Department was rechristened in 1971, having become a Federal instrumentality in 1829 and a Cabinet Department in 1872. Now some of us are complaining about the 2-cent increase in the first-ounce first-class postage rate from 37 cents to 39 cents. Truly, it would have been simpler had USPS gone to 40 cents and even numbers for additional ounces but that deficiency, if annoying to those who utilize stamps rather than postage meters, is minor in the scheme of things. So many of us take it for granted that postage will be cheap; that first-class mail will be delivered to almost any address between the next business day after collection and several business days; that properly addressed mail will be neither stolen nor lost; and that mail will be delivered to our residences and offices or to boxes very near them in all locations, including high-crime neighborhoods. The fact is that USPS operates an efficient and reasonably mechanized operation. And gigantic! Some 580 million pieces of mail are moved daily, six days weekly (except for an occasional Federal holiday), which equates to about 212 billion pieces of mail annually, to some 144 million different addresses; about 38,000 retail post offices; some 700,000 employees - more than the balance of the world combined. At that, some people complain, seldom (as a percentage) justifiably. Of course, post office lines sometimes are long, occasionally with too few clerks - more often aggravated by the ignorant and time-consuming questions some customers ask; the picky-picky of some customers, undecided as to what pretty-picture stamps to buy or how many; questioning rates; revealing their arithmetic limitations; so on. Many customers also seem unaware that they can conduct much postal business over the Internet, buy stamps in numerous commercial stores, seldom, if ever, entering a post office. USPS does have a major impending problem, however. First-class mail volume is down. Many creditors encourage customers to pay bills by e-mail, to make enquiries by e-mail, to conduct as much business as possible by e-mail - all designed to reduce costs for the creditor, not to benefit the debtor. Whether literacy is falling (as this writer believes it is), more people are utilizing e-mail, the ubiquitous cellular telephone or both for virtually any kind of communication - hence (again, as a percentage), lower postal use. |
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