Respect
How to Change the World One Interaction at a Time
Robert L. Dilenschneider
Wiley
HC, 230 pgs.
ISBN-13: 978-1394340972
Small acts...big impact?
By Steven Martinovich
web posted October 27, 2025
At the risk of stating the obvious, we live in uncivil times. Many have argued that our online world is to blame, that social media and the web has fueled a rise in incivility by enabling anonymity, amplifying extreme opinions through algorithms that reward outrage, and reducing accountability in online interactions, and ultimately normalizing hostile discourse and behavior in public life.
That said, blaming the web for enabling disrespecful behavior is a little like blaming the hammer for a poorly built house. If the tools of modern life are normalizing the uncivil ways we are interacting with each other, it's because those behaviors were already there. The question isn't the cause, but what can be the cure?
Robert L. Dilenschneider's Respect: How to Change the World One Interaction at a Time serves as a hands-on guide to civility from an experienced public-relations expert who has long counseled leaders. The book's core message -- that respect is a deliberate, practical behavior capable of influencing workplaces, families, and communities -- is clear, relevant, and consistently emphasized through concise essays, thoughtful reflections, and end-of-chapter exercises that encourage readers to turn ideas into action.
One of the book's standout qualities is its accessibility. Dilenschneider's writing is straightforward and conversational, prioritizing practical insights over abstract theory. His prose offers clear, actionable advice -- such as addressing people by name, listening closely, and "projecting warmth paired with strength" -- that both managers and general readers can apply right away. This emphasis on simple, repeatable actions forms the book's practical foundation: respect is presented not as an idealized concept but as a series of tangible behaviors anyone can practice.
The book's structure reinforces its practical focus. The chapters progress naturally from self-respect to interpersonal dynamics and finally to organizational and societal contexts, each ending with "Think About It" prompts that encourage readers to apply the material to their own lives. For those seeking a hands-on guide rather than an academic deep dive, this approach is effective -- it's clear, approachable, and designed for continual reference and reuse.
Dilenschneider's background as the founder of a long-established strategic advisory firm lends the book considerable authority, and reviewers highlight that his illustrations often come from business and public life, making Respect especially relevant for leaders and organizations. When discussing respect in the context of leadership, hiring, crisis management, and organizational culture, his guidance is rooted in practical experience rather than theoretical concepts. For those in positions of authority seeking concrete behaviors and language to demonstrate, the book offers highly applicable insights.
That said, the book has its limitations. Its focus on practical, managerial advice means some readers might find the discussion somewhat shallow. Those hoping for an in-depth philosophical, sociological, or psychological exploration of respect -- including its complexities, historical development, or quantifiable effects -- may consider Dilenschneider's treatment lighter than anticipated. Additionally, the emphasis on professional examples can make certain chapters feel less applicable to readers interested in personal memoir, broader cultural analysis, or academic study.
That said, Respect does succeed at Dilenschneider's mission, which is to provide a reader with the tools necessary to to foster genuine civility in daily life. Dilenschneider's decades of experience advising leaders give the book a grounded, authoritative voice, while his clear, conversational style makes complex social dynamics approachable. The book excels in translating abstract ideals into concrete, actionable behaviors -- from attentive listening to affirming others' dignity -- that can be immediately applied at work, at home, or in the broader community. With its thoughtful structure, reflective prompts, and focus on real-world impact, Respect not only underscores the power of everyday interactions but empowers readers to turn small acts of consideration into meaningful social change.
In sum, Respect is a practical, readable primer aimed at leaders and professionals who want concrete habits to cultivate civility and influence. Its strengths are clarity, actionable advice and a focus on translating values into everyday interactions. For those who want a compact playbook for rebuilding respectful interactions in teams, workplaces, and communities, Dilenschneider offers a steady, experience-based guide worth reading. 
Steven Martinovich is a freelance writer and sometime contributor to Enter Stage Right.
